Data Protection Policy

My BDIX Privacy Policy — Our unwavering commitment to protecting your information

My BDIX believes your privacy is a fundamental right. This Policy explains in detail — what information we collect, why we collect it, and how we protect it with the highest level of security.

Last Updated: January 2026

Core Privacy Principles

How My BDIX protects your information?

My BDIX safeguards your privacy based on six core principles

SSL encryption protection

My BDIX uses 256-bit SSL TLS 1.3 encryption. All your data is stored and transmitted in fully encrypted form.

No Sharing of Data with Third Parties

My BDIX never sells or shares your personal information with unauthorized third parties. Your data is used solely for the purpose of providing our services.

Secure Data Storage

All data stored on My BDIX servers is held in encrypted databases. Regular security audits and backup systems are continuously active.

Minimal Data Collection Policy

My BDIX collects only the minimum information strictly necessary to provide its services. We never ask for data that is not required.

Your information, your control

On My BDIX, you can request to update or delete your own information at any time. You have full control over your data.

Cookie & tracking transparency

My BDIX uses cookies solely to improve service quality. You may change your cookie settings at any time.


My BDIX takes your privacy extremely seriously. This Privacy Policy describes what information we collect when you use the My BDIX platform, how we use it, and how we keep it secure. By using My BDIX, you agree to this Policy.

1 Introduction & Definitions

My BDIX (hereinafter referred to as "we", "our", or "the Platform") is an online gaming platform serving adult users in Bangladesh. This Privacy Policy explains what information is collected when you register or use the My BDIX platform, and how that information is used, stored, and kept secure.

In this Policy, "personal information" refers to any information that can be used to identify you directly or indirectly — such as your name, mobile number, email address, or device information.

📌 Key Point: My BDIX never sells your information to third parties. Your data is used solely to improve our service quality and ensure platform security.

2 What information we collect

Various types of information are collected while you use the My BDIX platform. Full details are outlined below:

Type of Information What is collected Why It Is Collected
Identity Information Name, mobile number Account verification
Financial information Payment account number Deposits & Withdrawals
Device Information IP address, browser information Security & Fraud Prevention
Gaming Activity Game logs, betting history Service Improvement & Dispute Resolution
Cookie information Session data, preferences User Experience Improvement

My BDIX never stores your full National ID number or complete bank account number. The highest level of encryption is applied to all stored payment information.

3 How Your Information Is Used

My BDIX uses the collected information for the following purposes:

  • To create and manage your account.
  • To process deposits and withdrawals.
  • To detect and prevent fraud and unlawful activity.
  • To provide customer support services.
  • To comply with legal obligations.
  • To improve and enhance My BDIX platform services.
  • To send you promotional offers with your consent.

✅ Assurance: My BDIX never transfers your information to third parties for advertising purposes. You may withdraw your consent to receive marketing communications at any time.

4 How Long Your Data Is Retained

My BDIX retains your information only for as long as necessary. General policy:

  • All information is retained for as long as your account remains active.
  • After account closure, financial transaction records may be retained for up to 5 years as required by law.
  • Gaming logs and activity data are retained for 3 years.
  • Cookie data is automatically deleted at the end of a session or after 30 days.

After the specified period, data is securely deleted and cannot be recovered in any way.

5 Sharing Information with Third Parties

My BDIX never sells your information. However, data may be shared in a limited number of circumstances:

  • Payment Provider: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
  • Game Provider: Limited information is shared with the relevant game company to ensure smooth gameplay.
  • Legal authorities: Information may be disclosed to comply with legal obligations pursuant to a court order or government directive.
  • Security Partner: Encrypted data may be shared with trusted security software providers to assist with fraud detection.

🔒 Guarantee: In all of the above cases, My BDIX maintains its security standards. Data protection obligations are included in agreements with all third-party partners.

6 Cookie Policy

My BDIX uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

Types of cookies used by My BDIX:

  • Essential Cookies: Essential for login sessions and security.
  • Functional cookies: To remember language preferences and game settings.
  • Analytics Cookies: To understand which sections of the platform are used most.

Cookies can be disabled through your browser settings; however, doing so may cause some features to not function properly.

7 Security Measures

My BDIX employs industry-leading security technology to protect your information:

  • 256-bit SSL TLS 1.3 encryption — military-grade protection.
  • Real-time fraud detection and anti-hacking system.
  • DDoS protection & firewall.
  • Regular independent third-party security audits.
  • Two-factor authentication (2FA) available.
  • Automatic account lock system for suspicious activity.

That said, no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

8 Your Privacy Rights

My BDIX gives you full control over your personal information. Your rights include:

Right to Access Your Data

You may contact support to request details on what information My BDIX holds about you.

Right to Correct Your Data

If any of your personal information is incorrect, please contact My BDIX support to request a correction.

Right to Delete Your Data

When closing your account, you may request deletion of your information, subject to any legal obligations.

Right to Restrict Processing

You have the right to object to the processing of your data for specific purposes.

Right to Data Portability

You may request a copy of the information we hold about you.

Right to Opt Out of Marketing

You may request to stop receiving marketing messages at any time.

9 Privacy of Children & Minors

My BDIX is strictly for users aged 18 and above. My BDIX does not knowingly collect information from minors. If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant data.

If parents or guardians believe their child has created an account on My BDIX, please contact My BDIX support immediately.

10 Changes to this Policy

My BDIX may update this Privacy Policy as needed. If changes are made:

  • A notice will be published on the platform.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Registered members will be notified of any major changes.

Continued use of My BDIX after any changes will be considered acceptance of the updated Privacy Policy.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please contact the My BDIX support team directly via live chat. Our dedicated privacy team is always ready to respond to your request.

After receiving your privacy complaint, My BDIX will respond within 7 business days.

Contact Email: [email protected] — Write to this address or use the site's Live Chat.


FAQ

About Privacy Most Frequently Asked Questions

No. My BDIX never stores or has access to your bKash, Nagad, or Rocket password. When making a payment, you enter your PIN directly in your mobile banking app — that information never reaches My BDIX servers.

No. Your gaming history is entirely personal and confidential. Only you, and My BDIX-authorized staff when required for dispute resolution, can access this information.

Partially, yes. After account closure, most personal information is deleted. However, financial transaction records may be retained for a limited period (typically 5 years) due to legal obligations.

My BDIX never shares your phone number with third-party advertisers. My BDIX may send promotional SMS messages on its own behalf, but you can opt out at any time through your settings.

Yes. You may contact my bdix Live Chat Support to request details of the information held about you. After verifying your identity, my bdix will provide the information within 7 business days.

Related Pages

My BDIX's Other Policies

📜
Terms & Conditions

Complete terms and policies governing use of the My BDIX platform.

Read
🛡️
Responsible Gaming

My BDIX guidelines for safe and enjoyable gaming.

Read
FAQ

Answers to the most frequently asked questions about My BDIX.

View

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Trust us, My BDIX is here for you

Your information is completely secure. Join My BDIX and enjoy gaming on Bangladesh's most trusted platform.

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